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Accessible Consumer Service Plan

Providing Goods and Services to people with Disabilities

Becoming accessible means having a plan on how Parmalat will provide service to customers with disabilities. Parmalat Canada Inc. (herein after Parmalat) is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons for admission to our premises.

We will notify customers of this through a notice posted at our site and/or our website.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Parmalat will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at our site and/or our website.

Training for staff

Parmalat will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
This training will be provided to existing employees and to new staff at the time of Induction

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Parmalat’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Parmalat’s goods and services

Staff will also be trained when changes are made to your plan.

Feedback process

Customers who wish to provide feedback on the way Parmalat provides goods and services to people with disabilities can do so verbally, via e-mail or by visiting our website.

All feedback will be directed to the Human Resources department. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of Parmalat that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

This document and all other required documents are available upon request.